Mr Karl Simmons

Hi, we’re so sorry to hear about the condition your tin arrived in Karl - that’s not how it left us and definitely not how we want your order to reach you!

Unfortunately parcels can occasionally be damaged in transit, despite being carefully packed before they leave us, but we’ll always put things right if something goes wrong.

We’ll be delighted to send you a replacement straight away. We can’t identify your order from the information available to us here on Trustpilot, so please drop us an email at hello@gilliankyle.com with your order details and we’ll get it sorted for you.

We hope we can get a lovely undamaged Caramel Wafer tin into your hands very soon! 😊

Gillian

Hi Karl

Thank you so much for your 4-star review! We're delighted to hear you're pleased with the service so far. Your feedback is invaluable, not only reaffirming our commitment to providing excellent service but also giving others the confidence to start their own car finance claims with us.

Best regards,
Reclaim247

Good Morning, Mr Simmons.

I am so sorry to hear this and I apologise for the delays you had.

Here at Blackcircles we aim to provide a seamless experience for all our customers and on this
occasion, we have failed you. This is not the level of service you should expect
from us so if you could please allow us to put this right and restore your faith in us we would be so grateful.

We really appreciate customer feedback and always strive to improve our processes. I thank you again
for your feedback and please be assured we will make sure this is passed onto the right team to follow up.

One of our dedicated team will reach out to you today.

Many thanks for your patience.