The full Service Level Agreement is available as an official PDF document.Download BoldCreate SLA v1.0 (PDF) ↗
The BoldCreate Service Level Agreement (SLA) defines the uptime commitments, support response times, and remedies that Syncfusion provides to customers of BoldCreate under a qualifying subscription plan.
What the SLA Covers
- Monthly uptime percentage targets and service availability commitments
- Definitions of scheduled and unscheduled downtime
- Support tier response times and escalation paths
- Service credits and remedies in the event of SLA breaches
- Exclusions and limitations that apply to the SLA
Contact Us
If you have questions about the SLA or your support entitlements, please contact our support team or your account manager.